President's Choice Financial Mastercard FAQs
Need More Details?
Find the answers to your questions in the following sections:
- What features and benefits does my President's Choice Financial Mastercard offer me?
- Where can I use my President's Choice Financial Mastercard?
- How many additional cardholders can I add to my President's Choice Financial Mastercard?
- What is my PIN?
- What do I need to do if I forget my PIN or I would like to change it?
- What should I do if my President's Choice Financial Mastercard is lost or stolen?
- What if I forgot my online Password?
- What if I forgot my online Username?
Your President's Choice Mastercard offers competitive benefits including:
- Earn PC Optimum points towards exciting rewards with every purchase on PC Financial Mastercard, everywhere you shop
- Register your PC Financial Mastercard at pcoptimum.ca to receive even more benefits, like personalized offers, and online access to your PC Optimum program information.
- No annual fee
- Extended Warranty
- Purchase Assurance
- Account Balance Protection Insurance - to insure monthly payments.
- Credit Alert® Plus - to help you proactively monitor, manage and protect your valuable credit and identity information
Mastercard is accepted at over 24 million merchants worldwide. Carry it with you whether you're shopping, on vacation or dining at your favourite restaurant. Your President's Choice Financial Mastercard is accepted at over 543,000 bank machines worldwide, along with banks, currency exchange locations, stores, restaurants etc. Use it any place displaying the Cirrus®, or Maestro® logos or the Mastercard® symbol.
The maximum number of additional cardholders you can add to your account is four. There is no charge for these additional cardholders.
All additional cardholders will be considered authorized users.
You will be 100% responsible for all transactions made by authorized users on your account.The Primary cardholder is responsible for any and all debt associated with the account and all cardholders must adhere to the terms and conditions of the Cardholder Agreement. An Authorized User is able to access the full available credit limit of the credit card account and is able to charge purchases / cash advances (up to the cash advance limit) to the credit card account. The credit limit of the account is shared amongst the primary cardholder and authorized users, no separate credit limit will be given to authorized users.
To add an authorized user to your credit card account please click on the Services link in the navigation panel and choose 'add authorized users'. Fill in the information required and you will receive a response from our customer service team within 3-5 business days.
Your PIN (Personal Identification Number) enables you to use your card for purchases at merchants with chip-enabled terminals and for cash advances at bank machines around the world. Wherever there is a chip-enabled terminal, your 4-digit PIN is required (instead of your signature) to complete the transaction. Your PIN electronically confirms that you are the authorized user of the card. You'll be prompted to set your PIN when you activate your card. It is very important to set your PIN, memorize it, and never reveal it to anyone.
If you have forgotten your PIN, or if it is no longer confidential, or you would like to change your existing PIN call 1-866-246-PCMC (7262) immediately. After successfully answering security questions to confirm your identity, you will be able to update your PIN using our automated phone system.
Contact us immediately at 1-866-246-PCMC (7262). Try to have your credit card number handy so we can cancel the lost/stolen card immediately.
If your card is lost or stolen while traveling outside of Canada or the U.S., contact us for immediate assistance - 24/7.
Free of charge: Call collect 647-426-1343
Your lost Mastercard will be cancelled immediately and a new one sent to you - wherever you are.
No problem, simply go to the "Recover Password" link, enter your Username and email address, then simply answer the security question and click next, Your temporary password will be emailed to you. You will be asked to change this temporary password the first time you sign in.
No problem, simply go to the "Recover Username" link, enter your Account Number, Email Address, Name (as it appears on your card), Birth Date and the Statement Postal Code (postal code of the mailing address on your account) and select Next. After successfully entering this information you will be provided with the Username assigned to your account.
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- How often do I have to make a payment on my account?
- How do I pay my account?
- Can I pay other bills with PC Mastercard?
If there is a balance on your account you will receive account statements monthly (whether in the mail or online) and you must pay at least the minimum payment due by the payment due date shown on your account statement. Payments must be made in Canadian currency.
If you fail to pay at least the minimum payment due by the payment due date for two consecutive billing periods, the default interest rate will be applied to your account balance. Please see the "good standing" section in your cardholder agreement for more information.
It's your choice - one of 3 easy ways:
1. Online, telephone, bank machine
Electronic payments are your quickest and most convenient option. Online, telephone and bank machine payments at most major financial institutions are credited the same day provided you make your payment by 6pm (EST- Eastern Standard Time) on a banking day. These payments are reflected on your online summary 2-3 business days afterwards.
2. Mail-in payments
Address your envelope to: President's Choice Financial Mastercard, P.O. Box 4405, STN A, Toronto, ON M5W 5Y6. Be sure to include the top portion of your statement along with your cheque or money order payable to "President's Choice Financial Mastercard". It can take 7 to 10 business days for President's Choice Financial Mastercard to receive payments through Canada Post. Payments are posted to your account the day President's Choice Financial Mastercard receives the payment, so make sure you've allowed enough time for your payment to arrive.
3. In-branch payments
If you bank at one of the institutions listed below, you can make payments at your local branch(or bank machine, if applicable). Cardholders may pay in-branch, over the counter, at the following financial institutions; however, these financial institutions may charge a fee for the service. The service provided is at the discretion of the financial institution and may take up to 10 business days to reach President's Choice Financial Mastercard. Payments are posted to the cardholder's account the day President's Choice Financial Mastercard receives notice of the payment.
- ATB Financial
- Bank of Montreal‡
- Canadian Imperial Bank of Commerce‡
- Laurentian Bank‡
- National Bank‡
- RBC Financial Group
- TD Canada Trust
- Most credit unions
Yes! You can set up automatic bill payments using your PC Financial Mastercard. You'll never be late paying a bill. Plus, you'll earn PC Optimum points - which makes paying bills a lot more rewarding!
- set up automatic bill payments for utilities, telephone, cable TV, internet, health clubs, insurance, and more
- simply contact the companies issuing your bills to arrange it
Please note, certain merchants may register with Mastercard International Incorporated to receive automatic updates regarding your President's Choice Financial account, such as changes to your account number, expiry date and status of your account. Unless you opt-out by calling us at 1-866-246-PCMC (7262), those merchants will receive those updates. Since not all merchants will register to receive this service from Mastercard International Incorporated, you remain responsible for updating merchants with whom you have set up pre-authorized payments.
- How often do I receive my President's Choice Financial Mastercard statement?
- What if I think there's a mistake shown on my statement?
You will receive a statement each month either by mail or electronic statements (online) if there is a balance or payment made on your account.
Electronic Statements offer the convenience and flexibility of free 24/7 online access to account transactions and statements. If you would like to enroll in electronic statements simply click on the Statements link which can be found in the navigation panel.
If there is a transaction on your monthly statement that you don't recognize or want to dispute simply sign in to your account online and make an online disputed transaction request - or call 1-866-246-PCMC (7262) - within 30 days of the statement date and we will investigate on your behalf. And if you suspect that your PC Mastercard is being used without your knowledge or consent, please call 1-866-246-PCMC (7262) immediately and one of our customer service representatives will assist you.
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PC Optimum points are earned in many different ways. Click here to see all of the ways you can earn points with your PC Financial Mastercard and don't forget to register at pcoptimum.ca to take advantage of personalized offers.
10,000 PC Optimum points is equal to $10.00 in rewards. Points can be redeemed with a minimum of 10,000 points or in higher amounts in further increments of 10,000 points. You can save your points and redeem them for a maximum of $500 on any one purchase.
It's a long list, because you can spend your PC Optimum points for so much at participating stores So, whether it's groceries, cosmetics or household products, you have lots of options for spending your points. There are a few exceptions, though, visit pcopitmum.ca for details.
You can redeem with a minimum of 10,000 PC Optimum points at participating stores. Just let the cashier know when paying you would like to use your points to pay for the purchase.
No. Your points do not expire. For more details, please see the PC Optimum Terms and Conditions.
Call the PC Financial Mastercard call center at 1-866-246-PCMC (7262) or register at pcoptimum.ca for online access to your PC Optimum program information.
PC Optimum points earned using your PC Financial Mastercard will be shown on your PC Mastercard statement monthly, though the points will accumulate in your points account 3-5 business days after each qualifying transaction. For online access to all your PC Optimum program information register at pcoptimum.ca.
If you've forgotten your password, simply click the Forgot Password link during the sign-in process at pcoptimum.ca.
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At the checkout, you can redeem a minimum of 10,000 PC Optimum points or higher amounts in further increments of 10,000 points (20,000, 30,000 and so on).
If you have 37,000 points you are eligible to redeem your points for up to $30 in free rewards. The remaining 7,000 points will remain in your points account until you reach the 10,000 redemption level again.
You can redeem your PC Optimum points at over 2,500 participating retail locations, including stores like Loblaws, Real Canadian Superstore, No Frills, Joe Fresh and Shoppers Drug Mart.
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- Go to pcoptimum.ca.
- Create a PC Optimum account
- Link Your PC Financial Account
My computer screen does not display an entire page. I have to use the bottom scroll bar to view all the information. How can I reduce the scrolling?
The scrolling results from a combination of your display settings and your font settings. The President's Choice Financial web site has been optimized for a display setting of 800 by 600 pixels. Please consult the help menu of your operating system and browser to determine how to adjust the display and font size so as to avoid scrolling.
Encryption refers to the practice of scrambling data so unauthorized parties cannot decipher it. It is important that your confidential information remain secure as it is passed between your computer and the issuer's server. To ensure your information is as secure as possible, we require that your browser use 128-bit encryption. This is the most secure browser technology currently available.
Caching refers to your browser's ability to store visited web pages on your hard drive. Caching is helpful because it allows a page to be accessed from your hard drive instead of from an Internet source. This can help you access pages more quickly. However, if your browser retrieves a page from its cache instead of the Internet source, the page displayed may not be the most recent version. It is important to periodically clear your browser's cache so your browser can retrieve an updated version of a page. It is especially important to clear your cache if you have received an error message and are trying to correct the error. See your browser's help menu for more information on performing this function.